FAQs

Updated July 31, 2021

What is Reco?

Friends don't let friends date strangers. Reco is an entirely new way to date, where anyone can play matchmaker by recommending their trusted friends for dates. Welcome to community-based dating.

How it works:

• Friends know you better than you know yourself. Daters are represented by Matchmakers, who work together to find matches based on date preferences and deal breakers.

• Two Matchmakers plan the perfect first date. A neighborhood walk? Cocktails? Crafting workshop?

• Using the Date Planner function, Matchmakers message Daters to weigh in on time and location.

• Get ready for that date!

• Share this app with your friends. Yes, even the taken ones! Dating apps aren’t just for single people anymore.

DATE PLANNER
Dating just got less stressful and more fun. Our Date Planner and calendar integration helps Matchmakers take care of planning and logistics. All you have to do is show up to the date.

BUILT-IN ACCOUNTABILITY
No more ghosting or bad date behavior. Daters are held accountable by their friends who set them up.

FREE SERVICE

Why pay matchmakers hundreds of dollars when your friends know you better? Save your money for the date itself.

Why would I add Matchmaker friends on Reco?

Reco is built to have friends work together to set up their single Daters. As a Matchmaker, you are a hub, connecting you to more potential matches for your Dater. The more Matchmaker friends in your network, the more potential matches you’ll have.

What is the minimum age requirement?

You must be at least 18 years old to create an account on Reco.

SIGNING UP AND GETTING STARTED

How do I create a Reco account?

• Download the Reco app for iOS or Android.

• Tap either “let’s play matchmaker” or “set me up”.

• Fill out your profile information. If you’re a matchmaker, fill out your Dater’s profile as well.

• Allow Reco access to all required permissions.

• Matchmakers: check out your dashboard and add more info to your Dater’s profile.

• Daters: Invite more friends and get ready for matches to come your way from your Matchmaker.

I’m a Matchmaker. How do I edit my Dater’s profile?

• Tap the menu in the top-right corner of their profile.

• Tap Edit Profile.

• Tap into the section in your profile you’d like to edit and make changes.

• At the bottom of the screen, tap Update to save changes.

I’m a Matchmaker. How do I delete my Dater’s profile?

• Tap the menu in the top-right corner of their profile.

• Tap Edit Profile.

• Tap the Trashcan icon in the top-right corner above the photo.

FAQS FOR MATCHMAKERS

How do I add Matchmaker Friends on Reco?

• Navigate to the home screen/dashboard.

• Scroll down until you see the Matchmakers section.

• Tap the plus sign (+).

• If you don’t see a friend in the All Reco Matchmakers section, tap Invite Matchmakers to Reco. This will open your phone’s messages app.

• Send a text message to anyone in your phone’s contacts and the link to sign up will be included.

Can I add my single friends to the app?

Yes! Create a profile for each single friend. When you find a match for your friend, they will get a notification to add you as their Matchmaker.

How do I block another user?

How do I vet my Dater’s potential matches?

To vet potential matches for your Daters, navigate to their profile and tap Find Matches. Reco will show prospects filtered by your friend’s preferences. Scroll through the options, or navigate to see all Matchmakers’ daters.

Users will have the ability to block another Matchmaker user.

• Navigate to Messages.

• Tap the menu in the upper right corner of the screen.

• Tap Block user.

• Tap Confirm or Cancel.

• Once confirmed, you will no longer be able to communicate with that Matchmaker.

• If you need to unblock a user, please email support@datewithreco.com.

HOW DO I REPORT AN INAPPROPRIATE PHOTO OR USER?

If you find a user’s photo or profile inappropriate,

• Tap the menu in the upper right corner

• Tap Report Profile

• Give a brief description as to what you find inappropriate.

• Your report will be logged and investigated.

WHAT HAPPENS IF AN MATCHMAKER DELETES THEIR ACCOUNT?

If a Matchmaker deletes their account, all conversations with this Matchmaker and all matches between your daters will no longer be visible or accessible.

FAQs FOR DATERS

I’M A DATER. WHAT HAPPENS WHEN A FRIEND MATCHES FOR ME?

When your Matchmaker creates your profile they will connect with other Matchmakers and explore other Matchmaker’s roster of Daters to see if there are any good options for you. If someone seems like a good fit, your Matchmaker will connect with the other Matchmaker to start a conversation about sending you on a date. If the other Matchmaker agrees it is a good match, the two Matchmakers will work collaboratively to create a date. The Daters will then be notified to confirm availability within Reco’s Date Planner.

HOW DO I WEIGH IN ON THE DATE PLANNING PROCESS?

When two Matchmakers have agreed on a match, your Matchmaker will text you with a link to a calendar. Tap sections of the calendar to indicate when you are free. Next, select the date activities you’re interested in by ranking the options. That’s it!

WHAT INFORMATION IS BEING COLLECTED ABOUT ME?

Safety is our highest concern. Matchmakers create Dater profiles with first names and photos; no personal information is collected about Daters.

WHAT IF I DON’T WANT SOMEONE TO MATCH FOR ME?

If you no longer want to appear on a Matchmaker's roster as a Dater, first, ask your Matchmaker to remove you. If you need further assistance, email support@datewithreco.com and we will work to remove your profile from that Matchmaker’s roster.

MESSAGING FRIENDS

HOW DO I MESSAGE WITH FRIENDS?

To message your friends:

• Navigate to the home screen, scroll down to the Matchmaker section.

• Scroll right to view Matchmaker friend options, and tap the Message icon to start chatting.

• Tap on the Compose icon in the top right corner.

To view all messages:

• From anywhere on the app, tap the Speech Bubble icon. There you can toggle between all messages, messages that pertain to matches, and DMs with your Matchmaker friends.

MATCHES

HOW DO I MATCH WITH SOMEONE?

There are two ways to match with people on Reco:

• On Discover (bottom left tab in the navigation bar), change the Matching for selection to “Myself” to see prospects in your area filtered by your preferences. When a prospect likes you back, they will move to Matches where you can start chatting.

• Add friends and give them permission to match you with prospects on your behalf. When vetting your prospects, your friends will only see profiles that fall within your search preferences.

HOW DO I UNMATCH WITH SOMEONE?

To unmatch with someone:

• Navigate to the Matches tab.

• Open the conversation with the member you’re reporting.

• Tap the three dots in the top right.

• Select Report/Block.

• Confirm that you want to report this user.

ACCOUNT SETTINGS

HOW DO I DEACTIVATE MY RECO ACCOUNT?

To delete your Reco account permanently:

• From anywhere on the app, tap the Gear icon on the bottom navigation bar.

• Tap Edit Profile

• Tap the menu in the top right of the screen

• Tap Deactivate Profile

HOW DO I MANAGE PUSH NOTIFICATIONS?

• From anywhere on the app, tap the Gear icon on the bottom navigation bar.

• Tap Settings.

• Toggle to turn notifications on and off.

HOW DO I REQUEST A COPY OF MY PERSONAL DATA?

If you have not already deleted your profile, you may request an export of your data. Please keep in mind that not all data is accessible, since we need to maintain the privacy of the users you’ve matched with.

• From anywhere on the app, tap the Gear icon on the bottom navigation bar.

• Tap Support.

• Send us an email at support@datewithreco.com with the subject line “Data Export Request”

• We will respond to the email address from which you contacted us, with a copy of your data.

If you have deleted your Reco account, your data is disposed of in accordance with our privacy policy.

• Terms